FAQs • New Castle, NY • CivicEngage

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New Castle, NY

Emergency Alert

NOTICE Enhancing Emergency Preparedness: NCeAlerts Replaces Code Red Sign Up

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Why do I have to sign up again?: We want to ensure that your information is protected and up to date. Plus, you’ll be able to sign up for some new alerts, like refuse and recycling alerts that affect your route.

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Civic Ready New Castle eAlerts

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1. What is CivicReady, and why is the town transitioning to it?: CivicReady is an emergency notification system that allows us to communicate important information quickly and effectively to the community. The town is transitioning to CivicReady to enhance our ability to deliver critical notifications, such as weather alerts, community updates, and other important information in a timely manner.

2. Why do I have to sign up again?: We want to ensure that your information is protected and up to date. Plus, you’ll be able to sign up for some new alerts, like refuse and recycling alerts that affect your route.

3. How do I sign up for CivicReady notifications?: Signing up for CivicReady is simple. Visit our town website and look for the CivicReady signup link. Follow the instructions to create an account and choose the types of notiﬁcations you want to receive.

4. What types of noti?cations will CivicReady provide?: CivicReady will deliver a range of notifications, including emergency alerts, weather updates, community events, and important town announcements. You have the flexibility to customize your notification preferences based on your interests and needs.

5. Is there a cost associated with signing up for CivicReady?: No, signing up for CivicReady is completely free. The town is investing in this system to enhance communication and keep our community informed and safe.

6. Can I choose the specific types of notifications I want to receive?: Yes, you can customize your notification preferences to receive only the types of alerts that are most relevant to you. Whether it's emergency alerts, community events, or general announcements, you have control over the information you receive.

7. How will CivicReady protect my personal information?: CivicReady takes the privacy and security of your information seriously. Your personal data will be securely stored and used only for the purpose of delivering notifications. The system complies with all relevant privacy regulations to ensure the conﬁdentiality of your information.

8. Will CivicReady replace other communication channels, such as social media and traditional news sources?: CivicReady is designed to complement existing communication channels, providing an additional and more direct way to receive important information. While we will continue to use other channels, CivicReady allows us to reach you quickly in urgent situations.

9. What do I do if I have trouble signing up or if I'm not receiving notifications??: If you encounter any issues during the signup process or if you're not receiving notiﬁcations as expected, please contact our Town Administrator at 914-238-4772. We're here to assist you and ensure you stay connected with important town updates.