FAQs

How do I sign up?

Ways to Sign Up

You can sign up for a free PayByPhone account 1 of 3 ways:

Your details are saved and automatically recognized each time you PayByPhone. You will need to provide the following information:

1. Where can I park and pay by phone?: Pay by phone is available to pay by day resident metered parking permit holders. It can be used to pay for parking at the Chappaqua Train Station in lieu of the LUKE machine. Pay by Phone is also available to add time when you are delayed. View the Chappaqua Train Station Parking Lot Map (JPG) for more information.

You can sign up for a free PayByPhone account 1 of 3 ways:

Your details are saved and automatically recognized each time you PayByPhone. You will need to provide the following information:

View a Youtube video about all of the great benefits of using PaybyPhone.

4. How does the Parking Enforcement Officer know I’ve paid by phone?: When you pay for parking by phone, your space number and parking time are automatically displayed on the device used by the Parking Officer.

5. How do I add an additional vehicle to my account?: You can add/edit vehicles on the go with the mobile apps. If you're at a computer log into your profile at the PaybyPhone website. You can also always call the parking line at 1-866-234-7275 and follow the prompts.

6. Is it safe to do a credit card transaction on a mobile phone?: Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

7. Do I get a receipt?: You can view all your transactions by logging in to your account at the PaybyPhone website. Email receipts are available; select this optional feature on your profile.

8. Does paying by phone cost extra?: Sign up is free. Normal parking charges apply plus a convenience fee of 35 cents will be charged to your credit card.