Here are answers to some of the frequently asked questions we receive. If you don't find an answer here, don't hesitate to call the New Castle Police Department on our business line 238-4422.
Please check these FAQ's to see if you can find the answer to your question. If not please contact the Alarm Coordinator at 238-7293. You can also email you question to the Alarm Coordinator
I registered my alarm in 2010. Do I need to pay again?
No. If you registered your alarm and paid the $50 fee in 2010 your permit will not expire until December 31 2012. We would appreciate it if would send a note to the alarm coordinator to let us know you received the mailing and the information we have on file is current.
Will I still be billed for false alarm calls?
Yes. The fee schedule for false alarms has not changed. The fee schedules is for false alarms in a calendar year.
The application asks for a permit #. I don't know my permit number.
You do not need to enter a permit number on the application. New permit numbers will be associated with your alarm when the application is processed.
Will the police respond to my alarm if I do not have a permit?
Yes. Registering an alarm is mandatory but your safety and security is our first priority. Police will respond if notified of an activated alarm. However if we respond to an alarm that is not registered you may be subject to a fine up to $500 in addition to the registration fee.
My home is not in New Castle. Why do I need to register my alarm here?
Some homes are located in jurisdictions other than New Castle but are in Chappaqua Fire and Millwood Fire Districts. It is necessary for homes in the Chappaqua and Millwood Fire Districts to register their fire alarm with the New Castle Police.
New Castle Town Code Section 38-3.B
No person owning, using or operating an alarm device at premises within or outside of the Town of New Castle shall cause or suffer such device to be actively connected to an alarm-monitoring facility, including Police Headquarters, unless such device is registered with the alarm administrator in accordance with the provisions of this chapter and an alarm device registration permit issued pursuant to this chapter is in effect for such device. For purposes of this chapter, an alarm device shall be deemed to be actively connected to an alarm-monitoring facility if the Police Department, Chappaqua Fire Company or Millwood Fire Company is expected to respond to an activation of the device as a result of a signal, information or notice transmitted or communicated to an alarm-monitoring facility from the device or from a central station or other intermediary acting pursuant to arrangements made by the owner or user of the device.
Where can I get a copy of the alarm law?
The entire Town Code is available Online. Chapter 38 covers Alarm Systems.
I do not have an alarm system. Why did I get a registration letter?
Most likely the previous property owner had an alarm system registered. If the system is no longer active you do not need to register. We request that you send the registration letter back to us with a notation advising us that the system in no longer in us. Once we receive the notice we will mark the registration as inactive. Please return the registration by mail, fax (238-2538), or drop it off at the police station.
Who needs to register an alarm?
Anyone with a burglar or fire alarm system designed to signal the occurrence of an illegal or unauthorized entry, fire or other activity where the New Castle Police, Chappaqua or Millwood Fire Department is expected to respond. Alarms installed in motor vehicles or alarms designed specifically to elicit a medical response do not need to be registered.
What is the fee to register an alarm?
The alarm registration cost's $50 and is valid for 2 years.
Why was this change necessary?
Prior to June 2010 alarm registrations never expired. The number of permits on file grew to more than 3,000. We are responding to alarm activations where the homeowner and contact information are no longer valid. Having current information is necessary for the safe and efficient response to activated alarms.As of December 1 the New Castle Police have responded to more than 1,100 alarm activations in 2010. Even though the overwhelming number of alarm calls are false, police must give them a high priority status. Having permits that expire every two years will allow the police department to maintain up-to-date owner contact information to more quickly resolve alarm calls, and remain available for response to other critical emergencies.
What are the changes regarding alarm registrations?
In June of 2010 the New Castle Town Code Section 38 was changed. Prior to this change residents and businesses only needed to register their alarm system one time. Alarm system registrations now have to be renewed every two years.